As a customer, you have the luxury of being selective. Don’t waste your time dealing with a customer service agent relationship that is set up to fail.

There are several signs or red flags that may appear at some point during your interactions with customer service reps. Some of them are apparent from the start, while others may be triggered later on. Here are a few signs that you should be wary of:

As a new year begins our minds can’t help but think about all we hope to accomplish. After all, this is the time where we set resolutions and begin crafting action plans.

There’s no better way to get the creative juices flowing then by attending major trade shows and conferences with several professionals nationwide. If the destinations and in-person training aren’t compelling enough, the opportunity for networking and building one-to-one connections with colleagues in your field should be.

There are many events offered each year and it can be daunting to choose which conference to attend.  In an effort to help boil down the bountiful list, we have pulled together our recommended top shows to attend:

Are wandering thoughts about your stressful or complicated CLE administrative responsibilities keeping you up at night? Or perhaps you are simply frustrated with the technology (or lack thereof) that your team uses to deliver and manage Continuing Legal Education. Either way, that’s not a good feeling! And when you’re responsible for the professional well-being of so many people, that feeling is surely compounded.

We understand that the world of CLE is complex. The ins and outs are hard to follow for someone unfamiliar with the industry. Luckily, we get it. And we know how much of a difference the right management platform can make. If you’ve experienced any of the following “administrative CLE nightmares”, we can tell you how a topnotch CLE platform can be a true game changer.

Originally published in December 2008, the WCAG (Web Content Accessibility Guidelines) was developed and put into place with the goal of providing a single shared standard for web content accessibility that meets the needs of individuals, organizations and governments across the globe. The 2.1 version was published in June 2018—and introduced additional success criteria.

Unfortunately, it’s taken many companies a long time to comply with these guidelines, and limited accessibility to digital content for the hearing-impaired is still a pressing issue. However, with a growing spotlight on accessibility in a variety of industries (we’ve seen this is the case for government organizations, as well as companies in the healthcare and legal spaces), these conditions are really starting to change!

When it comes to product development, BeaconLive has made accessibility a priority—and we wanted to make sure our customers and their respective audiences, particularly those members who are part of the deaf and/or ESL communities, are aware of the services we provide to make attending virtual events a streamlined and pleasant experience for all. Here’s a quick overview of our service offerings that contribute to this mission.

For most Continuing Education students enrolled in online programs, convenience is critical. A well-organized content management and delivery platform that enables them to complete their CE compliance requirements from start to finish makes all the difference. And having streamlined access to particular tools within that platform makes their lives a heck of a lot easier.

But not all content management and delivery platforms are created equally. In fact, there are many systems out there that are not built with CE in mind at all. So ask yourself this question: are your Continuing Education eLearners able to quickly access what they need? To be able to answer this question with a resounding yes, ensure these five elements are included on the platform’s dashboard or navigation!