BeaconLive FAQs

 

Where can I learn more about pricing?

BeaconLive's solutions go beyond webinar delivery; our platform covers a wide range of services within the continuing education industry (learn more about our various services here).  

Because there are so many options and capabilities, and because we don't believe that "one size fits all", we give you complete control to customize a plan that works for you. For this reason, our services are not delivered in bundled packages where you're forced to choose between Option A or Option B. Instead, we ask you what you need and provide only what you want. We also provide you with a team of professionals to fully manage your event for you --lightening your workload while reducing risk of error. One could even say that having such support and expertise at your fingertips is priceless.  [Learn More

 

What is a webinar?
A webinar is an on-line meeting that combines a visual component through a web conferencing tool with audio delivered with best results through the telephone. At a pre-determined time, attendees would simultaneously dial into a provided toll free number and log into a web conferencing platform. The visuals are usually a converted PowerPoint presentation but can consist of videos, web site demonstrations, pictures and application sharing as well. Speakers conduct their presentation while speaking into the phone, progressing through their slides. While logged and dialed in, the attendees see what the speaker sees, and hear what the speaker says. There are many tools available for the speaker to use which enhance the experience of the attendee, such as pointers, highlighters and chat features among others. Using this method provides a smooth process for conducting interactive Q & A and running polls.

 

What is the difference between a webcast and a webcam event?
A webcast event is run using external audio and video. Our webcast team are either on-site or else the customer provides their own audio/visual crew. They set up a camera to capture the live presenters, as well as an external audio feed. For webcasts, no speakers or participants dial in and no one can hear our moderator on the phone.  The live video can be shown in the Presenter pod or it can be shown in the main presentation area. If the presenters want to include a ppt presentation or media files in the webcast, then the live video is only shown in the Presenter pod. A webcam event is simply an event where the presenter is using his webcam so that he can be seen live (a "talking head") instead of just his picture in the Presenter pod. For 99% of webcam events, the audio is handled as usual, i.e. the speaker dials in on the phone. We do have the ability for a speaker using a webcam to talk via his computer microphone but that is rarely if ever used due to some inherent challenges with that setup.

 

What is a quiz? When does a participant take a quiz? How is this different from a survey or evaluation?
Unlike a survey or evaluation, the participant must answer the questions in order to receive a CE certificate. Whether the user must answer the questions correctly or not is up to the customer; we then configure the quiz appropriately. We can also set up the quiz so that if the participant does not achieve a passing grade (this is configured in the CEC application), the system will generate a Fail message and the participant will be prompted to re-take the quiz.

If the quiz is related to CE certification, participants must complete the quiz in order to receive a certificate. If the quiz takes place after the CE certificate is issued, then the quiz completion is optional.

As with a survey and evaluation, a link to the quiz is shown via the Web tab.

 

What is an evaluation? When does a participant complete an evaluation? How is this different from a survey?
An evaluation is similar to a post-conference survey in that it presents a bunch of questions at the end of an event. The results are collected and shown in the BeaconLive Post Event report (all details are included; i.e. the results are not anonymous).  If the evaluation is related to CE certification, participants must complete the evaluation in order to receive a certificate. If the evaluation takes place after the CE certificate is issued, then the evaluation completion is optional.

 

What is the difference between a survey presented during an event vs. a post-conference survey?
Surveys before or after live events allow for feedback to be given on presenter delivery and  overall webinar experience.  The event host can use this feedback to improve future presentations and welcome ideas and suggestions from attendees There are 3 types of surveys: the survey that is presented via the Survey icon in the BLW room;   a survey that is presented via the Web icon in the BLW room during the event; and the post-conference survey. The post-conference survey is outside of the BLW room. The link to it can be provided in a post-conference email to the attendees or a link can be shown via the Web tab in the BLW room. Either way, the results are then collected and shown in the registration report (the results are anonymous when collected here). Note that the participation in a survey is always optional; if the participant does not complete it, it doesn't matter to anyone.

 

How are CE certificates produced and who receives them for an on-demand event?
Continuing education certificates verify that an individual attended a CE event.  This event can be online or in person. The certificates are generated in a semi-automated fashion via the CEC application. After a participant views an on-demand event, he or she can receive CE certificates based on a number of different criteria and combinations:

There may be one or more types of certificates offered, individually or in combination. The participant must watch the entire on-demand event prior to being prompted to proceed to the CE process. The CE process is different for each customer, and may include a quiz, evaluation, certificate or any combination of these.

Every type of CE certificate is different. The customer must provide us with a template and then we can create that certificate in our system. Cert -  http://cert.beaconlive.com/certctrl?act=strt&tskid=836

 

How are CE certificates produced and who receives them for a live event?
CE certificates are generated in a semi-automated fashion via the BLW platform. After an event, participants can receive CE certificates based on a number of different criteria and combinations:

There may be one or more types of certificates offered, individually or in combination. All registrants who participated in the event via BLW for a minimum of 15 minutes may receive a certificate, or only those who participated and submitted correct CE codes, or only those who successfully completed a quiz;  there are many possible combinations. If the customer wants us to send a certificate to every registrant (i.e. even those who did not attend), this is possible but it requires much manual effort and we don't want to encourage this.

Note that CE code pop-ups and certificate generation are mutually exclusive. Certificates can be provided without the CE code pop-up feature on. There is no direct relation between the two features.

Every type of CE certificate is different. The customer must provide us with a template and then we can create that certificate in our system. We can provide you with certificate options, or you can provide your own template, which we will automatically populate with the attendees' information upon completing the event.

 

What is the difference between a splash page that is a ppt slide and a splash page that is a looping ppt presentation?
For those of us who are less tech savvy, a splash page is an introductory, beginning page on a website that generally uses Flash or another type of heavy graphics that usually has little value in SEO, but adds esthetic value to human visitors.  In other words, it is the front page of a web-site that doesn't provide the actual content, but offers visitors some kind of intuition or background information for what the site is about.

A splash page that is a ppt slide is only one page. It does not change; the participant sees only that page. A splash page that is a looping ppt presentation has multiple pages that change automatically from one page to the next while the participant is looking at it.

 

What is a lobby page? How does it work? What is the difference between a lobby page and a splash page?
A lobby page is a web page that is provided to participants outside or inside of the BLW room. If outside of the BLW room, anyone can access this web page. It can advertise the customer, promote future events, outline the current event, provide links to social media pages, etc. It will also include a 'Join A Meeting; button that will take the user to the BLW login page. If the lobby page is inside of the BLW room, there could still be links to other web pages on the lobby page. If the user clicks on a link to access another web page, a separate tab or window will open in the user's browser.

A lobby page differs from a splash page in that a lobby page is archived html and a splash page is usually a PowerPoint slide or looping PowerPoint presentation. A lobby page includes links to other web pages (the BLW login page, social media pages, customer site, etc.). The user can click on these links to access other pages.  With a splash page, the user can only view it. Also, we can include embedded video on a lobby page.

 

What's the difference between Anytime Conferencing and a professionally produced audio conference?
An Anytime Audio Conference (also known as "reservationless" conferencing) call is a great tool for smaller, on the fly collaborations where you want several people to be able to speak to one another. In a professionally produced audio conference, you want to create an environment where the conference is facilitated by a professional moderator to enable you to optimally deliver your message to your audience. It is imperative that attendees are in "listen only" mode unless pulled out by the moderator for Q & A–this eliminates any unwanted background noise to avoid distractions. The technology needed to produce these events is much more sophisticated and entirely different from what's used to run basic audio conferences. Think of event calls like a newsroom production and basic audio calls like a small meeting room for a few people to have a conversation.

Learn more about Anytime Conferencing/ Reservationless Conferencing

 

What can attendees expect when they attend a BeaconLive Audio Conference?
A few minutes before the conference begins, your registrants will call a toll-free number and either enter their PIN or be greeted by a live operator (depending on how you set it up). This will put them into a "waiting room" where they will hear music or your pre-recorded commercials (your choice) until the event begins at the specified time. Once the BeaconLive moderator begins the call, all attendees are brought into the call in listen-only mode. The moderator will then make an opening comment, introduce the speaker(s) and let the audience know how to ask questions and end the event with closing remarks. The logistics of what the moderator should say and when is determined in advance during the set up process and pre-event calls. We recommend that you begin and end on time as advertised to satisfy your attendees' expectations.

 

What can my speakers expect the day of a conference?
We ask that speakers dial into the event approximately 15 to 20 minutes before it begins. Speakers are given different PINs, which provide higher-level access into the call. Host members from your organization can also have this access so when you and the speakers dial in you are in a pre-event chat session and can iron out any last minute details. This also gives the BeaconLive moderator the opportunity to run a sound check. A couple minutes before the call starts, the speakers are placed into the conference with the audience, and the moderator starts the call where he or she makes an opening comment, introduces the speaker (s) and lets the audience know how to ask questions and end the event with closing remarks.

 

I am new to webinars. Can BeaconLive help me get started?
For almost 20 years, BeaconLive has run thousands of calls and has tremendous experience producing events. Our experienced team is happy to discuss your goals for your calls and share ideas that can help you achieve them.

 

Will I be assigned a dedicated BeaconLive representative?
Yes. You will be assigned a dedicated BeaconLive Account Manager for all of your events to serve as your single point of contact. Your Account Manager will assist you in all aspects of your event from your initial contact in call design through all the details until your event is completed.

 

Can my audio conference be recorded?
Absolutely. Many of our clients are selling attendance to their webinars and almost everyone records it and re-sells that as well. Whether you're charging or not, recording your webinars is a great way to make your events continue to work for you long after the live event is over. Because of this, we have invested in the best event conferencing bridges available that provide the highest quality and best recording platform. There are features that allow us to control volume during the live call so if there is a "loud talker," we can turn his or her volume down and if there is a "soft talker," we can turn his or her volume up. On the back end, we use the highest performing recording software on the market. Once recording is complete, we edit the recordings to delete any unwanted / inappropriate information. We will then forward the recording to your FTP site or deliver the CDs to you (in any format you wish). The combination of these features should give you confidence that your recordings will be of the highest quality.

BeaconLive can also provide audio and web integrated recordings. This is where we record both the audio and web portions of the event and then edit and synchronize them for playback. Like the audio only recording, this integrated recording can also be sent to you via CD or to your FTP site for you to use at your discretion.